Mail returns to:
Please contact ShopSosie@outlook.com Get return shipping label, indicating the item(s) you would like to return and the reason, .
1. You have 10 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 30 days of delivery.
2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, and accessories (except scarves, bags, and mermaid blankets).
3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
4. Items with non-returnable marks and free gifts cannot be returned.
5. We do not accept returned items that have been sent back without proper returns requests.
6. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.
Please do not send your item(s) to the address on the package. This is not our return address and will affect the processing of your return. The original shipping fee and Shipping Guarantee are non-refundable.