Mail returns to:
Shophopes - Attention Returns Department
105 Spaulding Ct., Brunswick, GA 31525.
Effective immediately: New Return Policy (01/05/2018)
We strive to make you happy with your purchase, keeping you in good hands throughout the entire shopping experience and order process.
Merchandise may be returned within 30 days from the date of the order is received for a full refund. All merchandise must be returned in NEW CONDITION (unwashed, unaltered with the original tag attached.) Any return received with makeup stains, deodorant stains, pet hair or smoke will be refused and returned to you and is subject to a shipping charge.
Shoes must be returned in their original box and mailed back inside another box. If there is any damage to the shoe box, shipping labels, packing tape. or any other markings on the outside of the shoe box it will not be accepted. The item will then be returned to the customer and is subject to a return shipping fee
If you received defective merchandise, please contact our customer service department within two business days so we can correct the issue.
1. Refer to the complete Return Policy above to ensure that your return meets all criteria.
2. Complete the return form that is included in your order and include it inside the package with the item/s you are returning.
3. Please return your item(s) via the shipping carrier of your choice. Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit.
4. Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.
REFUSED OR UNDELIVERABLE ORDER(S)
1. If you refuse a confirmed order you will be charged for the actual cost of the shipping to you.
2. Undeliverable orders due to error on your part will require re-shipment and will be charged to you.
"Should you decide against re-shipment the original shipping fee and other address verification fees will be deducted from your refund."
We will refund your purchase amount minus any shipping fee (except free shipping).
THANK YOU for shopping with Hope’s! Please let us know your questions or concerns. You can email us at firstname.lastname@example.org.
Please address your returns as follow:
Attention Returns Department – Shophopes.com
105 Spaulding Ct.
Brunswick, GA 31525
Policy effective date: January 05, 2018.