Mail returns to: The Rustic Furniture Store P.O. Box 2548, San Marcos, CA 92069.
At the TRFS, we want you to love your purchase. If for any reason you're not happy with your item, you may return it for a refund of the merchandise total minus shipping charges within 10 days of delivery. Return credits are issued as soon as the item is received and inspected. Please note all items have a 20% restocking fee for returns that are not returned due to damage , and you will be responsible for outbound and return shipping and delivery charges. Refunds will be issued in the form of a credit back to the original method of payment. Please note that shipping charges are non-refundable. All you need to do is CONTACT US first for a Return Authorization Number, and then ship the item back to us in the same condition it was in when you received it (New, unused and in perfect condition in its original, unmarked packaging with all the paperwork for a refund). All returns require return merchandise authorization (RMA) from our company. No returns will be accepted without this number. If you item is not damaged you will be responsible for your shipping charges both inbound and outbound.
We highly recommend that you insure all return shipments and use a trackable shipping method as refunds will not be issued in full for items damaged or lost during the return process
Certain sale items marked Non-Returnable like Made To Order Items and Gift Cards are ineligible for a refund. If your item is returned not in resalable condition (not new), we reserve the right to charge a restocking fee of up to 20% of your purchase price on any item, or in some cases, deny your return.