You have Within 7 days since your order was delivered days to return your purchase.
Mail returns to:
161 Edgemoor Road nini Fulfillment Services 1024, WILMINGTON , DE 19809-9000.
If you want to replace the package that you received.Please contact the Wanelo administrator and tell them you request. If 7 days have gone by since your order was delivered, unfortunately we can’t offer you a replacement.
If 7 days have gone by since your order was delivered, unfortunately we can’t offer you a refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items / Personalized cases
Unfortunately sale items / Personalized cases cannot be refunded.
You will be responsible for paying for your own shipping costs for returning your item. And We also can provide a shipping label,but shipping fee will be deducted from the refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.